Return and Cancellation Policy
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a partial refund, store credit or an exchange. Please see below for more information on our return policy. Cancellations are subject to a cancellation fee. Please see Cancellation section below.
After your order is placed, please allow up to 3 days for your order to be processed. After we have shipped your medicine and it has left our office for delivery, we are not responsible for your package. The shipping carrier is responsible for the package until it has been successfully delivered. In the case your package it delayed or lost by the shipping carrier; we will assist you in opening a dispute with the shipping carrier to find out the outcome of the package. At this time, a refund cannot be processed until the dispute is resolved with the shipping carrier company, neither is the refund promised as we are not responsible for the package after it has left our office.
***Due to the current circumstances with the COVID-19, we are NOT accepting ANY returns. No refunds will be issued once the order has been shipped from your office. All Sales In-Store and Online are Final until further notice***
Homeopathic Drugstore Pharmacy will only accept returns under special circumstances due to change of mind if a request to return is received by us within 2 days of receipt of item(s) and are returned to us in original packaging, unused, and in a resalable condition.
Return shipping will be paid at the customer's expense and will be required to arrange their own shipping. Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.
HomeopathicDrugstore.ca will refund the value of the goods returned but will NOT refund the value of any shipping paid.
MOTHER TINCTURE, SINGLE REMEDIES, NOSODES/SARCODES, AND ALL AL-HAKIM HOMEOPATHIC branded products are all FINAL SALE and cannot be returned for a REFUND.
***Due to the current circumstances with the COVID-19, we are not accepting any returns. No refunds will be issued. All Sales In-Store or Online are Final until further notice***
Please contact us to initiate a return. Returns are not guaranteed. To return an item, place the item securely in its original packaging and attach the shipping label. Please mail your return to the following address:
Homeopathic Drugstore Pharmacy
Unit 30-670 Hwy 7 E
Richmond Hill, Ontario L4B 3P2
***Due to the current circumstances with the Corona Virus, we are not accepting any returns. No refunds will be issued. All Sales In-Store or Online are Final until further notice***
Orders cancelled within 1 day are subject to a 10% administration fee. Orders cancelled after 1 day are subject to a 15% administration fee. If your order has already shipped out and is in transit, your order cannot be cancelled or refunded.
For damaged products, please contact us at the contact details below to arrange a refund or exchange
If you have any questions concerning our return policy, please contact us by phone at +1 (647) 673-4242 or by email at [email protected]