Shipping Policy
Homeopathic Drugstore Pharmacy ("we" and "us") is the operator of (https://homeopathicdrugstore.ca/) ("Website"). We, HOMEOPATHICDRUGSTORE.CA, operate under AL-HAKIM HOMEOPATHIC CENTER and we do not manufacture any medicine. Our qualified homeopaths are licensed to dispense all medicine. All our medicines are manufactured in Canadian Laboratories.
By placing an order through this Website, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time to time there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.
Shipping Options & Delivery Costs
Shipping costs are calculated during checkout based on weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.
Shipping Options & Delivery Cost:
We offer the following shipping options:
Canada Post Standard Shipping - Domestic
Canada Post Expedited Shipping – Domestic
Canada Post Tracked USA – International
Canada Post Expedited USA – International
Fedex – Please call us at 647-673-4242 and place your order over the phone.
After your order is placed, please allow up to 3 days for your order to be processed. After we have shipped your medicine and it has left our office for delivery, we are not responsible for your package. The shipping carrier is responsible for the package until it has been successfully delivered. In the case your package it delayed or lost by the shipping carrier; we will assist you in opening a dispute with the shipping carrier to find out the outcome of the package. At this time, a refund cannot be processed until the dispute is resolved with the shipping carrier company, neither is the refund promised as we are not responsible for the package after it has left our office.
Returns / Dispute
Returns and Refunds
***Due to the current circumstances with the Corona Virus, we are NOT accepting ANY returns. No refunds will be issued once the order has been shipped from your office. All Sales In-Store and Online are Final until further notice***
Homeopathic Drugstore Pharmacy will only accept returns under special circumstances due to change of mind if a request to return is received by us within 2 days of receipt of item(s) and are returned to us in original packaging, unused, and in a resalable condition.
Return shipping will be paid at the customer's expense and will be required to arrange their own shipping. Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.
HomeopathicDrugstore.ca will refund the value of the goods returned but will NOT refund the value of any shipping paid.
MOTHER TINCTURE, SINGLE REMEDIES, NOSODES/SARCODES, AND ALL AL-HAKIM HOMEOPATHIC branded products are all FINAL SALE and cannot be returned for a REFUND.
***Due to the current circumstances with the Corona Virus, we are not accepting any returns. No refunds will be issued. All Sales In-Store or Online are Final until further notice***
Delivery Terms
5.1 Domestic Delivery Times
Ontario – 3 Business Days
Other Canadian Provinces – 7 Business Days
In general, domestic shipments are in transit for 2 - 7 days
*Due to the current circumstances with the Corona Virus, all deliveries are delayed*
5.2 International Transit Time
USA – 12 Business Days
Generally, orders shipped internationally are in transit for 10 - 22 days. This varies greatly depending on the courier. We can offer a more specific estimate when you are choosing your courier at the checkout.
*Due to the current circumstances with the Corona Virus, all deliveries are delayed*
5.3 Change of Delivery Address
Orders placed before 12 PM – Eastern Time will be dispatched the within 2 days, otherwise, within the next 3 business days.
Our pharmacy operates on Monday – Thursday & Saturday during 12PM to 6PM hours, except on national holidays at which time the pharmacy will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
5.4 Change of Delivery Address
For a change of delivery address request, we can change the address at any time before the order has been dispatched.
5.5 P.O. Box Shipping
Homeopathic Drugstore Pharmacy will ship to P.O. box addresses using postal services only. We are unable to offer courier services to these locations.
5.6 Items Out of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
5.7 Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we can contact the shipping courier company and initiate an investigation.
Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider company.
Parcels Damaged in Transit
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
Duties & Taxes
8.1 Sales Tax
Sales tax will be applied to the price of the goods on the checkout page.
8.2 Import Duties & Taxes
Import duties and taxes for international shipments will be pre-paid, without any additional fees to be paid by the customer upon arrival in the destination country.
Cancellations
If you change your mind before we have shipped your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
*If you need to cancel your order, please call us at 647-673-4242 as soon as possible as due to the current circumstances of the Corona Virus, all Sales are Final and cannot be returned for a refund*
Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.
10.1 Process for parcel damaged in-transit
We will process a refund or replacement only after the courier company has completed their investigation into the claim. Refunds are not guaranteed.
10.2 Process for parcel lost in transit
We will process a refund or replacement only after the courier company has investigated the delivery and deemed the parcel lost. Refunds are not guaranteed.
Customer Service
For all customer service inquiries, please email us at [email protected]